Support Service

Pricing

All prices are subject to change without notice unless otherwise agreed to at the time of order.

 

Our Guarantee

Giraffe Technology provides the industry with reliable and high-quality products. We are committed to complete customer satisfaction. If a product is found to be defective we will replace or refund upon inspection of the product.Giraffe Technology stands behind our products and will make good on any products proven defective in materials or workmanship under normal use. Giraffe Technology liability for any defective product shall not exceed the original purchase price paid. In no event will Giraffe Technology be responsible for any incidental or consequential costs associated with the defective product, including but not limited to labor. Click here for more information.

 

Warranty

All products are designed to provide the user with a cost effective and durable product. If a product is found to be defective we will replace or refund it upon inspection of the product. Warranties do not cover damage due to accidents, abuse, or normal wear and tear.

 

Notice to Purchaser

Information contained on this site is believed to be reliable but neither accuracy nor completeness is guaranteed. Giraffe Technology and its vendors' only obligation shall be to replace such quantity of the product proven to be defective. Neither Giraffe Technology nor its vendors shall be liable for any injury, loss or damage, direct or indirect arising from the use or inability to use the products.

 

Return Policy

Giraffe Technology stands behind our products and will make good on any products proven defective in materials and workmanship.

 

Giraffe Technology must be notified of damaged orders or discrepancies within 7-days of order receipt. Returns must be made within 2-weeks of receiving authorization to return. All returns must have a Return Goods Authorization Number. Please call to receive this number and authorization. All returns will be inspected upon receipt and may be subject to a restocking fee.

 

Custom products cannot be returned.

 

Shipping

We ship via FedEx whenever possible, or motor freight when weights warrant it. Overnight and two-day delivery are also possible. Customers can also arrange to pick up orders at our corporate offices.

 

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