Once you place your order, you'll immediately receive an e-mail confirmation with your order number. If you have artwork you'd like us to use or work from to create new art, simply reply to this e-mail and attach your art. Shortly thereafter (during business hours), you'll receive an email from the Customer Care representative who will be taking personal care of your order. This promotional products expert will fully review your order, make suggestions, confirm dates and review your artwork.
Once all of the details are set, the next thing you'll receive is a link to your 'e-proof' showing your artwork on a mockup of the item(s) you're purchasing. There you'll have the opportunity to approve it or make suggestions for changes and improvements (remember, all of your artwork for an order is FREE. We don't charge for art design and prep!). Once you've approved the art, you'll see an order confirmation with all of the dates and charges. Keep in mind the charges will not change (including shipping!) from what was shown in the order confirmation you received at the start of the process unless something has changed (quantity, additional imprint colors or quicker shipping) – and then only if you've approved them in advance.
Remember, nothing goes into production without your approval!
We accept ACH , checks and all major credit cards. Please allow extra time for this credit checking process. Your order can't go into production until your account has been opened. Our terms are net 30 days. We also offer open account for most government and educational institutions. International customers please call for available payment options.
When do you charge my credit card? Do you require pre-payment?
We 'authorize' your card once your order is ready to go into production, but we do not collect the funds until your order ships.
What if I receive more or less than I ordered?
Typically in our industry you are charged for any 'overruns' – we don't! We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you'll be charged only for what you received.
Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist you.
Some of the items we offer have 'set-up' charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up charge again!
No! If you place an exact reorder (same art and item) you aren't charged a set-up charge again. Also, once we've done your logo in a digitized format for embroidery, we don't charge you a new tape or digitizing charge to embroider any other item!
Yes! Unless it is an exact reorder, you always see an 'e-proof' of your item which must be approved by you before we proceed!
Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call 1-866-458-3849 as additional discounts are available.
The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.
All prices and product information are subject to charge without notice.